Question 1

Where is Lotty in Matera?

Accepted Answer

We are at Via Giacomo Matteotti 13, 75100 Matera (MT), in the city centre. You can easily reach us on foot from the station and the main shopping streets.

Question 2

Are you AIC certified?

Accepted Answer

Yes. Lotty is an AIC-certified laboratory (Italian Celiac Association): all doughs, bread, savoury pastries and drinks are safe for people with coeliac disease.

Question 3

How does online ordering work?

Accepted Answer

Add items to the cart, enter your name and pickup time, and click "Send order". The summary is sent to our WhatsApp (+39 376 184 6880) and you'll receive confirmation directly in chat. Pickup is in-store and payment is at the counter. For home delivery, use Deliveroo.

Question 4

What are your opening hours?

Accepted Answer

Lunedì 08:30 – 13:30, Martedì 08:30 – 13:30 e 17:00 – 21:00, Mercoledì 08:30 – 13:30, Giovedì 08:30 – 13:30 e 16:30 – 21:00, Venerdì 08:30 – 13:30 e 17:00 – 21:00, Sabato 08:30 – 13:30 e 16:30 – 21:00. Domenica Chiuso.

Question 5

Do you offer lactose-free options?

Accepted Answer

Yes. All our products are gluten-free and lactose-free: pizza, bread, savoury pastries, desserts and drinks. No special request needed — anything you pick from our menu is safe for both coeliacs and lactose-intolerant customers.

Question 6

Do you deliver?

Accepted Answer

Yes. You can order for home delivery via Deliveroo. Alternatively, order from our online menu and pick up your order in-store at Via Matteotti 13.

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